Frequently Asked Questions

St. John’s multi-storey car park is adjacent to the hotel. Guests rate is £6.00 per 24 hours Please provide your vehicle registration to reception to validated  your discount and pay  in the car park. Car park postcode is L1 1NQ.

Barrier height is 1.98M  . Complimentary coaching parking is also available with prior reservation.

Check in time is 3pm and check out time is 11am. If rooms are available it is possible to check in early but this cannot be guaranteed.  A luggage room is available for storing luggage prior and post stay, this is a complimentary service.  

Free Wi-Fi is available throughout the hotel. Our Wi-Fi password can be collected from reception.

Lime Street Train Station is directly facing the hotel and just a 20 second walk away.

Liverpool John Lennon Airport is just 7.8 miles from the hotel and just a 30-minute car or bus journey. The travel cost in a taxi is approximately £25.

Kids under 17 stay free when sharing a room with a full paying adult.

Kids Eat Free is available for kids age 12 years old and under when ordering from the kids menu in the hotel restaurant. Kids can enjoy 2 courses free (1 main + 1 dessert) and 1 free drink from the kid’s menu. All children must be accompanied by a family member dining from our All-Day Dining menu (at least one main course per parent). This is for registered hotel guests only. Limit to 4 kids per dining family (2 adults) or two kids per parent per meal. 

Pets are not allowed in the hotel. Accepted guide and hearing dogs.

Our staff can speak; contact reception to check current team member additional languages.

We accept American Express, Visa, MasterCard, and Business Advantage.

We have 139 guest rooms, over floors 3-9. 

Smoking is not prohibited within the hotel. However, there is a designated smoking area outside.

There are 2 lifts within the hotel for use by guests. Plus, a goods lift for heavy conference equipment. 

We have 1 accessible room within the hotel. Our accessible room is fitted with walk in shower with 10 cm step, pull cords in bathroom and bedroom, grabrails in bathroom, flashing doorbell for hearing impaired and SMS fire alarm system. Mobility scooters can be used throughout the hotel.